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- If you are not satisfied with the item(s) you have ordered, we will give you a full refund provided that you return the item(s) to us within 14 days of receipt and in a re-saleable condition – i.e. in their original packaging, unworn, unwashed and complete with their original labels.
- We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. If we have made a mistake on an item sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to return that item .
- If you receive an incorrect, faulty or damaged item, please contact our Customer Service Team by e-mail at firstname.lastname@example.org who will be happy to help.
- We will only refund the price of the item to the purchaser once it is received back by us.
- Please allow up to ten working days for items to reach us, and a further 10 days for the credit to show in the purchaser’s account.
- If you decide that you no longer require your order before goods are dispatched please let us know as soon as possible and we are happy to issue a full refund, please allow up to 10 days from notification for funds to be returned deposited, depending on issuer.